Frequently asked questions

How can we help?

Answers to common questions about getting started, Health Books, privacy, billing, and AI.

Getting Started

Health Books

Privacy

Billing

Getting Started

Health Books

Privacy

Billing

AI

Didn't find your answer?

FamilyHealthBook helps individuals and families organize and preserve health information. It does not provide medical diagnosis or treatment and is not a substitute for professional medical advice.

How can we help?

Getting Started

What is FamilyHealthBook?

Is FamilyHealthBook a medical provider?

Do I need a credit card to start?

How do I get started?

Can I upload old records from years ago?

Health Books

What is a Health Book?

How many Health Books can I have?

Do I need to fill in every chapter?

Can I print my Health Book?

Privacy

Who owns my data?

Is my family’s health information secure?

Can I delete my data?

Has FamilyHealthBook obtained certifications like HIPAA or SOC 2?

Billing

Can I cancel anytime?

What happens to my data if I cancel?

How much does FamilyHealthBook cost?

Is data export available on every plan?

AI

Does FamilyHealthBook use AI to diagnose?

What can the AI Health Book Assistant do?

Can I turn off AI features?

Does AI ever act without my review?

Didn't find your answer?